Shipping policy

Shipping Policy

Stitch & Jersey Co., LLC

Overview

All orders are made-to-order and shipped after production is completed. Shipping timelines depend on production time, order size, and shipping method selected at checkout.

Production Time

Because our products are custom-made:

  • Standard production time is typically 2–3 weeks
  • Larger or more complex orders may require additional time
  • Orders that require sample production and approval will extend the overall production timeline

Production begins once:

  • Payment is received, AND
  • Design approval is confirmed

Estimated production times are not guaranteed.

Rush Orders

If you require a rush order:

Rush production may be available depending on:

  • Order size
  • Current production volume
  • Design requirements

Additional fees may apply.

Shipping Time

Shipping time begins after production is complete.

Typical delivery timeframes:

  • Standard shipping: 3–7 business days
  • Expedited shipping: 2–3 business days (if available)

Delivery times may vary based on location and carrier performance.

Order Processing

  • Orders are processed in the order they are received
  • Orders placed on weekends or holidays will begin processing on the next business day

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size and weight
  • Shipping destination
  • Selected shipping method

Tracking Information

Once your order ships:

  • You will receive a tracking number via email
  • Tracking updates are provided by the shipping carrier

Shipping Delays

Stitch & Jersey Co., LLC is not responsible for delays caused by:

  • Shipping carriers (UPS, USPS, FedEx, etc.)
  • Weather conditions
  • Supply chain disruptions
  • Other circumstances beyond our control

If a shipment is delayed, we will assist in working with the carrier to resolve the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

  • Orders shipped to incorrect addresses provided by the customer are not eligible for replacement or refund
  • If an order is returned due to an incorrect address, additional shipping fees may apply

Lost or Stolen Packages

Once a package is marked as delivered by the carrier:

  • Stitch & Jersey Co., LLC is not responsible for lost or stolen packages
  • Customers should contact the shipping carrier directly to file a claim

We will assist in providing any necessary shipment details.

International Shipping (if applicable)

For international orders:

  • Delivery times may vary significantly
  • Customers are responsible for:
    • Customs duties
    • Import taxes
    • Any additional fees required by their country

Split Shipments

For large or multi-item orders:

  • Items may ship separately depending on production completion
  • You will receive tracking information for each shipment

Contact Information

For any shipping-related questions, please contact:

info@stitchandjersey.com