Frequently Asked Questions
Ordering & Customization
How does the custom design process work?
We start with your idea—logo, colors, or inspiration. Our team creates a fully custom design for your review. Nothing moves forward until you approve the design.
Is there a minimum order?
Yes, most custom orders have a 10-piece minimum. If you're looking for something smaller, feel free to contact us—we may be able to accommodate depending on the project.
Can I use my own logo or design?
Absolutely. You can provide your own artwork, logos, or concepts. We'll ensure everything is optimized for production while you retain full ownership of your design.
What if I don't have a design yet?
No problem—that's where we come in. We specialize in creating fully custom designs from scratch, tailored to your brand, team, or vision.
Design & Quality
What makes Stitch & Jersey different?
Most custom apparel companies rely on templates and mass production. We focus on fully custom designs, high-quality dye sublimation, and attention to detail from design through production.
Will the colors match exactly?
We aim for the closest possible match, but slight variations can occur due to fabric and printing processes. When timing allows, we recommend ordering a sample to ensure everything meets your expectations.
Do you offer samples?
Yes, and we highly recommend them when time allows. Samples give you the opportunity to review design, color, and fit before moving forward with a full order.
What type of printing do you use?
We primarily use full dye sublimation, which allows for vibrant, long-lasting color, no cracking or peeling, and full design flexibility.
Production & Delivery
How long does an order take?
Timelines vary depending on the project, design complexity, and order size. Because everything is custom-made, we do not guarantee turnaround times, but we will always communicate expectations upfront.
Do you offer rush orders?
In some cases, yes. If you have a deadline, contact us and we'll let you know what's possible.
Changes, Returns & Issues
Can I make changes after placing an order?
Yes, changes can be made during the design phase. Once the design is approved and production begins, changes may no longer be possible.
What if there's an issue with my order?
If there's a defect or issue on our end, we'll make it right. We stand behind the quality of everything we produce.
Can I return custom apparel?
Because each item is made specifically for you, returns are only accepted for defects or production errors—not for sizing or approved design choices.
Sizing & Fit
How do I choose the right size?
We provide sizing guidance for all products. If you're unsure, we recommend reviewing sizing charts, ordering a sample, or reaching out for assistance.
Do sizes run true?
In most cases, yes. However, fit may vary slightly depending on the garment type.
General
Who do you work with?
We work with sports teams, businesses, schools, events, and organizations.
Do you offer bulk pricing?
Yes. We offer competitive pricing that improves with volume while maintaining a higher standard of quality.
How do I get started?
Request a quote, share your idea, review your custom design, and once approved, we move into production.